Last updated: August 16, 2026
This policy explains when a payment made on HireXAI can be cancelled or refunded. It applies to every paid service on the platform, including career guidance sessions and paid mock interviews booked by candidates.
By making a payment on HireXAI you agree to this policy together with our Terms of Service.
HireXAI is a digital services platform. Payments are for a scheduled, time-boxed session delivered online — a one-to-one career guidance session with a mentor, or a mock interview with a verified interviewer.
No physical goods are sold or shipped. Each session lists its price and duration before you confirm the booking, and you are charged only for the session you select.
Delivery is immediate and digital. As soon as a payment succeeds, the booking is confirmed and appears on your HireXAI dashboard, and both parties are notified.
The session itself takes place inside HireXAI in a private video room at the scheduled time. The room opens ten minutes before the start time and remains available for the full booked duration. There is nothing to download and nothing is dispatched to a physical address.
You can cancel a booked career guidance session from your dashboard up to three hours before its scheduled start. Cancellations made within this window qualify for a full refund of the amount paid.
Once a session is inside the three-hour window it can no longer be cancelled from the dashboard, because the interviewer has already reserved that time and turned away other bookings for it. Payments for sessions cancelled inside this window are not automatically refunded, though you may still raise a request under section 9 if something went wrong.
Interviewers and mentors can cancel a session they are unable to attend. When that happens you are notified, the slot is released, and you are entitled to a full refund of the amount paid.
You may instead choose to rebook the same mentor or a different one at no extra cost. Tell us which you would prefer when you contact us, otherwise a refund is issued by default.
A session is recorded as a no-show if neither participant joins the room within ten minutes of the scheduled start time.
Repeated no-shows may lead to temporary or permanent restrictions on your account, as described in our Terms of Service.
If a session cannot take place, or is cut materially short, because of a fault on our side — the video room fails to open, the recording infrastructure fails, or the platform is unavailable at the scheduled time — you are entitled to a full refund or a free rebooking.
Problems with your own internet connection, device, camera or microphone are not grounds for a refund, though we will always look at the session logs before reaching a decision.
Approved refunds are returned to the original payment method. We cannot redirect a refund to a different card, account or UPI ID.
We initiate approved refunds within 2 business days of approving the request. Once initiated, the amount typically reaches you within 5 to 7 business days, depending on your bank or card issuer. That final leg is controlled by your bank and is outside our control.
Refunds are made in Indian Rupees for the amount actually paid. Where your bank applies its own currency conversion or transaction charges, those are not refundable by us.
Email hirexai.official@gmail.com from the address registered on your HireXAI account, within 7 days of the scheduled session.
Include the following so we can locate the payment:
We acknowledge every request within 2 business days and aim to reach a decision within 5 business days.
If you disagree with a refund decision, reply to the same email thread and ask for it to be reviewed. We would much rather resolve a disagreement directly than have you raise a chargeback with your bank, which takes considerably longer for everyone involved.
This policy may be updated from time to time. The version published on this page at the moment you make a payment is the one that applies to that payment.